Jack Doe

(XXX) XXX-XXXX XXXXXXXXXXX@gmail.com

Office Professional

An administrative support professional with a strong sense of dedication to professional excellence and a job well done. Outstanding troubleshooting skills with efficient and successful solutions.

Highlights

• Organized and practiced in prioritizing and managing tasks. Effective at balancing competing demands of multiple projects.
• Proficient in the use of various software packages including Word 2007, Excel, Photoshop / Imageready CS 2?, Dreamweaver 8, and Acrobat Pro.
• Familiar with multiple facets of the web, web design and SEO.
• Extensive experience in eBay Auctions and Stores.
• Received Circuit City President's Club award for being in top 10% of national sales force.
• Expert technical knowledge of PC systems and software.
• Skilled in image retouching through Photoshop color correction, adjustment layers, masks, liquify, etc.
• Quickly learn procedures and methods.
• Efficient and courteous. Committed to providing the highest levels of customer service.
• Skilled at encouraging others and developing rapport.
• Dependable - can work without supervision.
• Professional demeanor.
• Relentless learner. Highly flexible and adept in reacting quickly and effectively to changes.

Education

            University of California - Berkeley      Berkeley, CA
            Mechanical Engineering                    1999 – 2004
             *  Additional courses in Economics.

Employment

            XYZ Company                           Temple City, CA
            Owner                                 2004 – Present
             *  Conceived and implemented marketing plan, sales, 
                and customer service programs to attain eBay 
                Powerseller status.
             *  Wrote, designed, and produced eBay web auction 
                and fixed price listings.
             *  Provided overall system administration of 
                company's web presence and internet related 
                issues.
             *  Optimized web graphics with Photoshop / 
                Imageready for size and load times.
             *  Managed the files of company website through FTP.
             *  Prepared federal, state and local tax return for 
                the business.
             *  Set up accounts with suppliers.
             *  Priced items for resale.
             *  Executed daily operations of updating store 
                inventory.
             *  Maintained sales records.
             *  Resolved customer complaints and requests for 
                refunds, exchanges, and adjustments.
             *  Authorized the payment of invoices and the return
                of merchandise.

            Circuit City                           Emeryville, CA
            Computer and Peripheral Sales Counselor   2000 – 2001
             *  Successfully sold computers and peripherals to 
                retail customers.
             *  Upgraded hardware for PC systems.
             *  Set up advertising displays and arranged 
                merchandise on counters and tables to promote 
                sales.
             *  Analyzed customer's needs and recommended 
                computer systems that best met customer's 
                requirements..
             *  Prepared credit card applications and explained 
                finance terms.
             *  Accepted payments and made change.
             *  Wrapped and bagged merchandise for customers.
             *  Removed and recorded amount of cash in register 
                at end of shift.

            Ivy Institute                         Temple City, CA
            Math Tutor                                1999 – 1999
             *  Taught math to pupils requiring private 
                instruction.
             *  Adapted curriculum to meet individual needs.

            Methodist Hospital                        Arcadia, CA
            Front Desk Agent / Volunteer              1997 – 1998
             *  Received visitors at establishment, and directed 
                them to destination.
             *  Issued visitor's passes when required.

            Las Encinas Hospital                     Pasadena, CA
            Administrative Assistant / Volunteer      1997 – 1997
             *  Aided executive in staff capacity by coordinating
                office services.
             *  Compiled patient medical data, including health 
                history and results of psychological examination.

Languages

   * Fluently speak Mandarin.
   * Conversational in Hakka and Cantonese.

Technical Proficiencies

   * Word 2007  
   * Excel  
   * Powerpoint
   * Photoshop CS 2?
   * Illustrator
   * Dreamweaver 8  
   * HTML  
   * Internet Search
   * Firefox/Thunderbird   
   * Windows XP/Vista

                      References Available