OBJECTIVE

Seeking a position that will utilize my strong interpersonal skills, organizational abilities, business knowledge, administrative background, and computer skills.

QUALIFICATIONS SUMMARY

Can perform research as needed and able to analyze data. Enjoy learning new tasks that involve broadening my skill set. Able to create and use spreadsheets as needed. Strong written skills from drafting memo’s to proofreading documents for print. Fulfill customer needs and resolve issues daily, holding customer service to high standards. Purchasing office materials, as well as, stock.

EXPERIENCE

Flying J Inc. Lansing, MI 2004-Current Merchandising Manager ·Certified Merchandising Manager with training at the Whiteland Indiana location and completed at the Utah Corporate headquarters ·Trainer for future Merchandising Managers ·Purchased from a set of 50 vendors via an EDI system with communications as necessary using both phone and email, system no longer in use by the company at store level ·Responsible for maintaining an enjoyable work and customer oriented atmosphere involving a staff of 15+ ·Ensure all items in-store are set to schematics ·Accountable for building displays, end caps, and 4 -ways ·Built relationships with customers and local DSD vendors ·Stay within the approved operating budget, and have proper control over orders and inventories in accordance with the corporate office ·Host all in-store employee promotions involving selling and secret shopper contests

Sue’s Hallmark Lansing, MI 2003 Cashier/On floor Associate ·Strengthened customer service skills and product displaying techniques

Western Michigan University Kalamazoo, MI 2002 - 2003 Secretary: Department of Mathematics ·Learned basic secretarial skills such as: prepping, grading, filing records, and appointment setting ·Collaborated with faculty and staff regarding various assignments including accurately typing paperwork, keeping displays updated, answering multi line phones and directing or answering questions from students, parents, and staff ·Oriented and supervised freshman group testing consisting of 400-700 students per week for 10 weeks

SKILLS

Serve and assist customers, motivate staff, mediate conflicts and disputes, coordinate projects and events, analyze data, write effective documents and reports, work with budgets, review P&L, audit cash drawers and accounting safe, make decisions, use creativity, troubleshoot technical malfunctions involving POS, Microsoft Office Suite

EDUCATION

Western Michigan University Kalamazoo, MI 1999 - 2003 Bachelors of Business Administration with a major in Advertising and Promotion as well as a focus in Communications GPA: 3.04