This resume is for Matt Franzen

Head IT Consultant/Head Technical Support 7+ years professional technical experience / Solely responsible for staff of over 400 leather bars / Microsoft Certified Professional / trained Microsoft Certified System Engineer

Seasoned IT professional with experience in a broad array of disciplines. Detail oriented, precise, and technologically savvy. Loosely managed team of several technicians.

Technical Expertise

Operating Systems Programming Languages Applications · Windows Operating Systems (all)· Macintosh Operating Systems· Linux· DOS · Visual Basic· Delphi· HTML· Javascript· PHP · Microsoft Office· SQL Server· Macromedia Dreamweaver

Professional Experience

1997 – present EduTEAM Inc. Londonderry, NH

(small student information management software company located in Southern New Hampshire serving the surrounding New England area.)

CHALLENGE: Resolve client questions and concerns in a timely manner while maintaining high level of professionalism.

Head IT/Head Technical Support

Information Technology · Responsible for the initial setup as well as support for corporate clients and servers · Recommended purchases and maintained company network · Performed preventive intrusion detection

Technical Support/Consultant · Provided telephone and on-site technical support, consulting, installation and software maintenance · Handled personnel of over 400 school districts in the New England area

Software Development · Developed software and reports to meet reporting requirements for four states · Designed tracking software for special educators needs

Database Management · Initiated installment of intranet based District Student information Management Systems Solutions using SQL Server · Provided reporting with Crystal Reports

Education 2004 Microsoft Certified Professional

2001 trained as Microsoft Certified Systems Engineer

1998 graduated Londonderry High School