STEPHEN M. CAPLAN
Guided by Business, Driven by Technology
OBJECTIVE
I am a dedicated engineering professional with excellent leadership, communication and analytical skills. I am looking for a challenging position that will leverage my diverse technical background to allow continued development of my business and leadership skills.
My long term ambition is to address the challenges offered by business and technology by being part of the decision making process that drives the two.
EDUCATION
Illinois Institute of Technology
September 1999 - August 2000 (Chicago, Illinois, USA)
- Courses toward Masters Degree in Computer Systems Engineering
- Major: Computer Networks and Telecommunications
University of Alberta
September 1993 to December 1998 (Edmonton, Alberta, Canada)
- B.Sc. in Computer Engineering, December 1998
- Specialization: Computer Networks and Telecommunications
Other Training Courses
- Six Sigma Core Training (Green Belt certification pending)
- Project Management PMBOK Training, Risk Management
- OO Analysis and Design, Advanced C++, Mastering Rose Realtime
TECHNICAL SKILLS
Software Engineering
- Requirements Management (DOORS), Elicitation and Specification
- Software Systems Architecture, Object Oriented Analysis and Design
- Configuration Management (Release Management, Integration Planning, etc)
- Realtime Embedded Systems Software Development (PSOS, VxWorks, Linux)
- Languages: C/C++, Perl, UML (RoseRT), SDL (Tau), x86/68000/PPC Assembly
Process and Quality
- Six Sigma: Statistical Process Control, Measurement System Analysis
- Experienced with CMM and CMMi process models
Networking and Telecommunications
- Development and test of network drivers/stacks for telecom equipment
- Network Performance Monitoring, Analysis and Optimization (OPNET)
- Knowledge of Routing Protocols, Erlang Traffic and Queueing Theory
- Experience with IP, ATM, SNMP, LAP-D, iDEN, GSM, TETRA, APCO
NON-TECHNICAL SKILLS
Management and Organization
My creed: "Guided by Business, Driven by Technology"
- Project Management, Estimation and Scheduling on large (200SM) software development projects and network IT deployments
- Strong time management and organizational skills
- Entrepreneurial experience as owner of a small business
- Proven customer service skills in a technical environment
- Thrive working in a team environment
Communications
- Can clearly document technical concepts and processes, although I prefer to deal with people than paper
- Able to explain complicated subject matter without jargon
- Presented training courses to hundreds of engineers in Toronto, Arizona, Illinois, Florida, England and Malaysia.
Leadership
- Technical mentoring and coaching of software engineers
- Conduct individual goal setting and follow-up checkpoints
WORK EXPERIENCE
Motorola Canada (Aug 2000 - Present)
Motorola USA (Mar 1999 - Aug 2000)
Technical Lead, ASTRO System Performance Tools (Oct 2003 - present)
- Led a team of 12 engineers developing Realtime performance testing tools
- IP multicast VoIP load generation on embedded PowerPC running VxWorks
- Authored product requirements and product line architecture
- Reviewed project detailed design and implementation (C++, Java, RoseRT)
- Mentored and coached new and less experienced developers
- Conducted high-level project costing and scheduling consultation
- Actively managed risks and created mitigation/avoidance plans
- Analyzed software metrics and quality to drive improvement activities
Process Architect (Jan 2003 - Present)
- Championed an attitude of continuous organizational improvement based on Data Driven Decisions
- Developed and improved organizational processes using Six Sigma techniques
- Defined metrics and created measurement systems for critical process areas
- Prioritized improvements based on Data Driven ROI models
- Completed DMAIC project institutionalizing Size Based Estimation with Estimation Accuracy and Earned Value monitoring tool suite.
- Provided training on Quantitative Process Management and Change Management to > 300 engineers.
- Key contributor to organization's CMM SEI Level 5 Assessment
- Member of department's Process Steering Committe
Technical Lead, ASTRO Subscriber UI / Ergonomics Team (Sept 2001 - Oct 2003)
- Led a team of 6 engineers
- Developed user-level applications for the XTS line of mobile radios
- Worked with marketing and brand management to define initial requirements
- Developed fast-turn prototypes to elicit user and customer feedback
- Involved in all phases of software development: Requirements through test
Software Engineer, Dimetra-S (TETRA) and iDEN Base Station (March 1999 - Sept 2001)
- Component Lead on Network Management and I/O subsystem development
- Developed and tested T1, HDLC, and ethernet drivers for platform migration
- Created test plans and scripts to verify software requirements
- Assembly level debugging of PowerPC PSOS embedded realtime systems
- Demonstrated technical ability and team working skills
University of Alberta, Computing and Network Services
Systems Analyst, Unix Resource Group (Sept 1996 - Feb 1999, Part Time during school, Full time in summer)
- System Administration: Solaris, Irix, HPUX, AIX, BSD, Linux
- System security monitoring and patching of known exploits
- 2nd Level Windows and Unix Technical Support
- Demonstrated technical communication and customer service skills
MCI Systemhouse
Summer Internship, Planning and Development Group (Summer 1996)
- Development of networkMCI Enterprise Management server product
Archon Computing
Sole Proprietor, Computer Consulting Business (Sept 1994 to Feb 1999)
- Demonstrated entrepreneurial motivation and ability
VOLUNTEER ACTIVITIES
United Nations, Volunteer at
World Refuge Day (June 20, 2005)
Director, Toronto Standard Condominium Corporation No. 1513
(December 2004 - Present)
- Responsible for management of affairs of 250 unit condominium
- Negotiate with contractors for property management and other services
- Author regular newsletter and manage online discussion forum for owners
FIRST Robotics Competition (January 2000 to May 2000)
- Worked with high school students to design and build a robot to compete in Midwest Regional and US National Competitions.
(We placed 1st in the Midwest Regional, and 7th at the Nationals)
CONTACT INFORMATION
Email: caplan@ee.ualberta.ca
Please also see my original web-based resume here: http://www.ece.ualberta.ca/~caplan/resume/(approve sites)
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